In few words I can describe this company
I highly recommend any person
Hey listen to me and get my advice
I am surprise how they still in the business
Never ever leave Home Depot or Lowes and come with these scammers
DO NOT LISTEN TO YOUR CONTRACTERS IF THEY RECOMMEND HERE TO YOU BECAUSE THEY GET COMMISION FROM BENDERS WHEN YOU BUY FROM HERE
Rude staff
First off, I want to say I know the son personally so you would expect I would get a little more help with my questions. I recently bought a home in Madison on the water that I want to put marble in. I grew up in FL - so naturally I want tons of marble. There was a dal tile sample that I loved but it was a 12 x 12 counter top sample. I asked Max Bender can I get it in flooring even though its for counters? His response to me was " I have no clue" and then asked is there anyone who could answer the question .... His response " Technical question pertaining to the tile should be answered directly by dal tile I would suggest calling them" Really?!!! I am buy over 5000sq ft of marble and you can not do any work for the sale?! It truly amazes me how they can be in business if this is how they treat "friends".
Working with scammer plumbers
DO NOT BUY FROM HERE
Do their best to not return any staff
Love this place - their helpful staff, their selection, and their design inspiration! I love going to the showrooms and planning my next remodel!
No Service after the sale! I spent almost $30k remodeling my kitchen and 3 bathrooms with Bender. The cabinets and design were provided by the Wallinford store. They were great while the work was being done, but once completed they never called me back either.
Do not let your contractor to buy from benders
that was my first and last experience with them
We went to the New Haven store to pick out fixtures for 3 bathrooms and 1 kitchen so it was a pretty big order. When is was delivered I found that the salesman had added towel racks and handles that "went with the design" we selected but we had not ordered. I sent them back and had the charges backed out. The big problem was when the plumber installed the toilet in the final bathroom. The toilet leaked after it was installed and did about $2000 worth of damage to my new kitchen floor and basement ceiling. The plumber said the part in the toilet was defective and we needed to file a claim with the manufacturer. When we called Bender all they did was give us the phone number of the toilet distributor. The part was sent back and the toilet manufacturer "tested" it and claimed it was not defective so they denied the claim. I couldn't get anyone from Bender to even return my call. If that's the kind of service you receive when you spend almost $30K, how much service do you think you're going get when all you buy is a faucet?? Go somewhere else. It cost me $2000 to learn that lesson.
Bender is a US Hardware Store based in New Haven, New York. Bender is located at 335 East St, New Haven, CT 06511, USA.
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